Production & Shipping Policy
Because most of our products are custom-crafted to order, we require three (3) to five (5) weeks production time from the date of receipt.
We do carry a number of jewelry products and accessory items on a seasonal basis. If you wish to inquire about the availability of a particular product in stock, please contact us before placing your order.
All in-stock orders will be shipped within five (5) working days from the date of order.
* Production time excludes shipping time.
If changes/updates are made after order submission, production time will be counted when all changes/updates are finalized and confirmed.
Due to holidays, shipping may have some delays, if you’d like to have your order by a specific date, please contact us.
Please allow between 2-7 days for your order to arrive after it has been shipped. If more than 14 business days have passed after the order has shipped please email us at firstname.lastname@example.org to review the status of your order.
Once your order is shipped, tracking information will be sent via e-mail.
Please note: The Signature Collection is NOT, under any circumstances responsible for packages lost/damaged in transit, incorrectly supplied addresses, unclaimed/refused packages, or lost/stolen packages marked "Delivered" by USPS or UPS. If your package falls under any of these categories, please contact USPS directly to file a claim at 800-275-8777.