Shipping policy

Average production time is 3-5 weeks for custom items. Some orders might take longer than average production time. 

Ready-to-ship orders will be shipped out in 5-7 business days.

* Production time excludes shipping time.

If changes/updates are made after order submission, production time will be counted when all changes/updates are finalized and confirmed.

Due to holidays, shipping may have some delays. 

Please note, The Signature Collection is NOT, under any circumstances, responsible for packages lost/damaged in transit, incorrectly supplied addresses (please double-check the address is correct), unclaimed/refused packages, or lost/stolen packages marked "Delivered" by USPS or UPS. If your package falls under any of these categories, please contact USPS directly to file a claim at 800-275-8277.